It's 10 out of 10 for Capital One: Card firm named one of Britain's best employers

Abstract

Purpose

The article's aim is to describe the policies and practices that have helped credit‐card company Capital One to achieve second place in the 2012 Great Workplaces awards.

Design/methodology/approach

The article explains the background to the policies and practices and their effects. It contains an interview with a Capital One employee.

Findings

The article highlights the importance, at Capital One, of: frequent meetings between employees and managers; regular employee surveys; maintaining employees' good health and sense of well‐being; wide opportunities for training and development; and involvement with the local community.

Practical implications

How such policies and practices help to ensure a satisfied and loyal workforce are revealed.

Social implications

It is demonstrated that community engagement is a core part of life at the firm, which has raised more than £185,000 through recent charity initiatives led by employees.

Originality/value

The article provides the inside story of Capital One, which has featured among the UK's best workplaces for five consecutive years.

Citation

(2012), "It's 10 out of 10 for Capital One: Card firm named one of Britain's best employers", Human Resource Management International Digest, Vol. 20 No. 7, pp. 5-8. https://doi.org/10.1108/09670731211270202