An evaluation of TQM and the techniques for successful implementation
Peter Kia Liang Tan
(Senior Lecturer, Department of Business Studies, London Guildhall University, London)
3080
Abstract
Shows an in‐depth research focusing on the concerns of organizations in improving productivity and profitability levels by effective and efficient means using TQM. Evaluates the findings of TQM implementations from manufacturing and service industries and provides techniques on how TQM can be made to work successfully for any organization are provided.
Keywords
Citation
Kia Liang Tan, P. (1997), "An evaluation of TQM and the techniques for successful implementation", Training for Quality, Vol. 5 No. 4, pp. 150-159. https://doi.org/10.1108/09684879710188158
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited