The Swansea internal quality audit processes: a case study

Abstract

Applying internal quality audit processes and procedures into higher education institutions has been under active consideration since the days of the former Higher Education Quality Council (HEQC) and the ideas have been much discussed within the Quality Assurance Agency (QAA) and by other funding agencies. There have, however, been few role models. Consequently, Swansea Institute decided to promote and implement its own internal system. This paper provides a case study description and analysis of this process including a consideration of the planning involved, institutional audit practice, selection and training of the auditors, the findings from the first six audits and finally, the review and evaluative outcomes along with a progress update.

Citation

Reid, K. and Ashelby, D. (2002), "The Swansea internal quality audit processes: a case study", Quality Assurance in Education, Vol. 10 No. 4, pp. 237-246. https://doi.org/10.1108/09684880210446910