McGraw‐Hill/London House studies the human side of TQM
Linda R. Logan
(interviewed Dr Jeff Jolton, industrial psychologist and lead researcher for the study conducted by McGraw‐Hill/London House, a leader in human resources assessment. Dr Jolton discussed the study results in a panel presentation at
the 1995 Annual Quality Congress sponsored by the American Society for
Quality Control. For a free copy of Total Quality Dimensions: The
Human Side of TQM, contact McGraw‐Hill/London House, 9701 W. Higgins
Road, Rosemont, IL 60018, USA. Tel: 1 800 221 8378.)
221
Abstract
Based on the interview with Dr Jeff Jolton, discussing study results at the 1995 Annual Quality Congress. Categorizes characteristics of quality, and details which organizations find which characteristics important. Concludes that the customer is the key to a company′s success.
Keywords
Citation
Logan, L.R. (1995), "McGraw‐Hill/London House studies the human side of TQM", Empowerment in Organizations, Vol. 3 No. 3, pp. 44-45. https://doi.org/10.1108/09684899510094972
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited