Mobilizing change in a business school using appreciative inquiry

Abstract

Purpose

The purpose of this paper is to explore how appreciative inquiry (AI) as a pedagogical tool can be generative in nature creating opportunities for development and change in a business school context.

Design/methodology/approach

Using a qualitative approach this research involved data collection and analysis in three stages of AI with a group of undergraduate students enrolled in strategic management and organizational change courses. Initial data collection occurred over a three‐hour period with a larger group of students, followed by two sessions with a smaller group of organizational change students.

Findings

The experiential nature of the AI process was a success in promoting inquiry and dialogue, encouraging collaboration and team building, and empowering individuals toward a collection vision. Through an iterative process, four possibility statements were developed including: meaningful relationships with professors and peers; leadership opportunities; experiential learning; and creativity and flexibility in program design. These statements serve as a starting point for future planning to the business school under study.

Practical implications

The process offered a number of insights for both faculty and students regarding the symbiotic relationships between learning and change as fundamental to moving a business school from a place of learning to a learning organization. The inquiry process of AI opens the system up to learning about itself as a prelude to change. By intentionally ignoring the traditional deficit approach to change, AI encourages the system to seek its point of light, its achievements, and in so doing, inhibits the dissipative nature of problem‐centred methodologies.

Originality/value

The use of AI in this context demonstrates the potential for AI as a pedagogical tool, as well as the usefulness of AI as a bridge to creating partnerships with multiple stakeholders in developing business schools into learning organizations.

Citation

Grandy, G. and Holton, J. (2010), "Mobilizing change in a business school using appreciative inquiry", The Learning Organization, Vol. 17 No. 2, pp. 178-194. https://doi.org/10.1108/09696471011019880