Information technology support services: crisis or opportunity?
J. Michael Yohe
(Director, Information Systems and Computing Services, University of Northern Iowa, Cedar Falls, Iowa. E‐mail: Mike.Yohe@uni.edu)
976
Abstract
Reports that information technology support services are in crisis, owing to dramatically increased expectations and stable or dwindling funding. Examines the root causes and suggests actions which may help resolve the situation by reducing expectations, increasing effectiveness and building partnerships.
Keywords
Citation
Yohe, J.M. (1996), "Information technology support services: crisis or opportunity?", Campus-Wide Information Systems, Vol. 13 No. 4, pp. 14-23. https://doi.org/10.1108/10650749610152797
Publisher
:MCB UP Ltd
Copyright © 1996, Company