The role of the help desk in the strategic management of information systems
OCLC Systems & Services: International digital library perspectives
ISSN: 1065-075X
Article publication date: 1 December 1996
Abstract
Draws on a recently completed British Library Research and Development‐funded project investigating key factors in help‐desk success. Describes the methodology of survey by questionnaire and case studies. Summarizes the results briefly and focusses specifically on the results which feed into a discussion of the potential of the help desk in enabling an organization or its customers to gather data on systems use, plan and implement IT development strategies and assess their impact on attitudes to IT.
Keywords
Citation
Marcella, R. and Middleton, I. (1996), "The role of the help desk in the strategic management of information systems", OCLC Systems & Services: International digital library perspectives, Vol. 12 No. 4, pp. 4-19. https://doi.org/10.1108/10650759610153993
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited