Closing the performance gap: five simple tools can help
Bill Evans
(Bill Evans is a performance‐improvement specialist with WorkSense Consulting Group (Natick MA) and serves on the board of the Institute of Management Consultants, New England chapter. E‐mail: billevans@worksenseconsulting.com.)
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Abstract
Unhappy customers, uninformed employees, mounting chaos: sound familiar? If any or all of these debilitating elements are in play in your company, you have been experiencing the classic symptoms of “performance gap” – the difference between the business outcomes you expect and the hard reality of what you are getting.
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Citation
Evans, B. (2004), "Closing the performance gap: five simple tools can help", Handbook of Business Strategy, Vol. 5 No. 1, pp. 191-194. https://doi.org/10.1108/10775730410493496
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited