Five skills to improve performance

Abstract

Outlines five communication skills suggested to the authors as being of major importance: enquiring, diagnosing, summarizing, proposing and directing. Presents the relationship of these skills to either a problem‐centred or solution‐centred focus by way of an easy‐to‐use model. Outlines the use of a questionnaire as a method for people to gain feedback and conduct a personal assessment on their communication skills. Describes a self‐assessment resource which can be used by managers and team members in such situations as interpersonal skills courses and leadership workshops.

Citation

Margerison, C. and McCann, D. (1996), "Five skills to improve performance", Team Performance Management, Vol. 2 No. 1, pp. 14-16. https://doi.org/10.1108/13527599610105493