The perceptions of Malaysians in a Japanese company
Cross Cultural Management: An International Journal
ISSN: 1352-7606
Article publication date: 30 July 2008
Abstract
Purpose
The aim of this paper is to investigate the perceptions of Malaysian employees of ABC MSC (a Japanese company in Malaysia) in order to recommend changes in management practices.
Design/methodology/approach
Fieldwork was conducted using participant observation and interviews. Participant observation was conducted to investigate the flow of information, the implementation of decisions made by the top Japanese managers, problem resolution, and the reaction of the local staff to management practices. The interviews highlighted communication problems which have existed between the Japanese CEO and the local telecommunications companies since the company started operations in 1997.
Findings
Even thought the company is backed by a financially strong parent company in Japan and has a lot of growth potential, this potential remains partially untapped due to management strategies of the company headquarters.
Research limitations/implications
Japan remains an important Foreign Direct Investment country in Malaysia. The perceptions of employees of Japanese companies in Malaysia are worth investigating since changes of management strategies in the home country affect the direction and operations of the overseas subsidiaries. Further research should be carried out in other Japanese companies in Malaysia.
Practical implications
Suggestions to improve the management strategies are discussed.
Originality/value
It is believed that no other Japanese company in Malaysia has been investigated in this way before. This paper's findings should be useful to many expatriate managers in Malaysia.
Keywords
Citation
Peik Foong, Y. and Richardson, S. (2008), "The perceptions of Malaysians in a Japanese company", Cross Cultural Management: An International Journal, Vol. 15 No. 3, pp. 221-243. https://doi.org/10.1108/13527600810892521
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited