The Deming leadership method and profound knowledge: a global prescription

Abstract

Defines Deming’s concept of “profound knowledge”, and shows how it addresses both the behavioural and technical dimensions of leadership simultaneously. Suggests that the responsibilities of leaders are to solve problems and to help employees in any way possible by knowing how a system functions, how system components may cause variation, and what the system delivers. Suggests that this knowledge is crucial if the USA is to become a global quality leader.

Citation

Mauro, N.J. (1999), "The Deming leadership method and profound knowledge: a global prescription", Cross Cultural Management: An International Journal, Vol. 6 No. 3, pp. 13-24. https://doi.org/10.1108/13527609910796979