Internal communication issues in an IT engineering department: A case study

Abstract

This case study focuses on key personnel leaving an IT firm (TT Inc.) which possesses specialized knowledge and skills that could not be replaced internally. This problem and event created a major critical knowledge gap. The individuals who left expressed dissatisfaction with the increasing workload, limited resources, impossible deadlines, and unrealistic expectations from management. The remaining team members in the data networking group also shared their dissatisfaction. The methodology used to collect the data included a survey, interviews with key players, and from exit interviews. Productivity and job satisfaction at TT Inc.'s Telecom Engineering Department have declined. The dependant variables that are being explored are job satisfaction and productivity. Results of the surveys led to recommendations in the form of alternative solutions to the problems.

Citation

Appelbaum, S.H., Shapiro, B.T., Danakas, H., Gualtieri, G., Li, L., Loo, D., Renaud, P. and Zampieri, N. (2004), "Internal communication issues in an IT engineering department: A case study", Corporate Communications: An International Journal, Vol. 9 No. 1, pp. 6-24. https://doi.org/10.1108/13563280410516465