Netiquette: a behavioral guide to electronic business communication

Abstract

Making writers of e‐mail messages aware of appropriate “netiquette” will enhance today’s instant communication process. Researchers determined what the literature recommends as being appropriate “netiquette”, surveyed a university business faculty to determine their knowledge of appropriate “netiquette”, and compared the faculty members’ knowledge with guidelines from the literature.

Citation

Spinks, N., Wells, B. and Meche, M. (1999), "Netiquette: a behavioral guide to electronic business communication", Corporate Communications: An International Journal, Vol. 4 No. 3, pp. 145-155. https://doi.org/10.1108/13563289910288465