The new health care paradigm: Roles and competencies of leaders in the service line management approach

Abstract

Purpose

The purpose of this paper is to discuss the need for the service line management approach in health care. Service line management is increasingly utilized by US health care organizations as an innovative method for providing the needed stimulus to increase viability and profitability for the ailing health care sector.

Design/methodology/approach

Using current literature, this study describes a paradigm shift from traditional health care management approaches to focus on the importance of a service line management approach with its specific emphasis on competencies of leaders.

Research limitations/implications

Four essential competencies – conceptual, participation, interpersonal, and leadership – must be gained by leaders to bring about organizational growth.

Practical implications

Health care managers must understand and practice these four key competencies to become effective health care leaders.

Originality/value

This paper provides useful information on the need for the service line management approach in health care.

Citation

Guo, K.L. and Anderson, D. (2005), "The new health care paradigm: Roles and competencies of leaders in the service line management approach", Leadership in Health Services, Vol. 18 No. 4, pp. 12-20. https://doi.org/10.1108/13660750510625733