A model of values and actions for personal knowledge management

Abstract

Purpose

The purpose of this paper is to present a “soft methodology” model in knowledge management that addresses the problem of accessing and managing one particular type of knowledge: personal (implicit/tacit) knowledge.

Design/methodology/approach

The model is based on the theories and methodologies of grounded theory, adult learning, collaborative action learning and action research. These are the approaches advocated and used actively by some international action learning associations and business schools. Discusses their philosophy and explores how the values and actions that they advocate can be used to access personal knowledge for professional and organizational learning.

Findings

The model presented consists of seven commonly shared values and principles of an action learning and action research (ALAR) culture, captured in the acronym ACTIONS. The paper demonstrates how these seven principles can actually be translated into concrete actions, giving examples from ALAR programs. The matching actions are captured in another acronym – REFLECT. The resulting model, from which are generated seven kinds of personal knowledge, can be used for knowledge management in management education and the workplace.

Originality/value

Provides a model for developing individual knowledge management skills, which is a central concern for corporate universities and business schools.

Citation

Zuber‐Skerritt, O. (2005), "A model of values and actions for personal knowledge management", Journal of Workplace Learning, Vol. 17 No. 1/2, pp. 49-64. https://doi.org/10.1108/13665620510574450