Payments to service users: what is the solution?

Abstract

The issue of paying people for user involvement activities is one that affects every NHS trust in the country. This is an exploration of how one NHS trust has used the conflicting information from the various agencies to implement a system that meaningfully involves service users in the planning and delivery of services in line with the Department of Health directives on patient and public involvement ‐ and pays them for their work and time.

Citation

Heywood, D. (2004), "Payments to service users: what is the solution?", A Life in the Day, Vol. 8 No. 3, pp. 14-17. https://doi.org/10.1108/13666282200400024