Advanced
search

To read this content please select one of the options below:

Factors affecting the development of national quality awards

Kay C. Tan (Kay C. Tan is an Associate Professor in the Department of Industrial and Systems Engineering at the National University of Singapore. He teaches in the area of quality management. His current research focus include: developments in national quality awards; quality function deployment; and service quality especially for information technology services.)
Mei F. Wong (Mei F. Wong is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.)
Teena Mehta (Teena Mehta is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.)
Hsien H. Khoo (Hsien H. Khoo is a research student of the Department of Industrial and Systems Engineering, National University of Singapore.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 September 2003

1212

Abstract

After the successful launch of the Malcolm Baldrige National Quality Award (MBNQA) and European Quality Award (EQA), the governing authorities of many other countries have begun establishing their own national quality award (NQA) programs. Most NQA models are based on the MBNQA and EQA. Other NQA models choose to be unique. This paper compiles differences in the modeling of 53 NQAs found around the world. From the compilation is derived a set of recommended guidelines for the establishment and further development of NQAs. The guidelines include suggestions for either starting up or enhancing existing NQA programs in both developed and developing countries.

Keywords

Citation

Tan, K.C., Wong, M.F., Mehta, T. and Khoo, H.H. (2003), "Factors affecting the development of national quality awards", Measuring Business Excellence, Vol. 7 No. 3, pp. 37-45. https://doi.org/10.1108/13683040310496499

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey