Performance measurement: learning from the past and projecting the future
Abstract
Purpose
This paper aims to review the developments in performance measurement over the last 20 years, reflecting on the past and projecting into the future.
Design/methodology/approach
The author presents a personal reflection on research and practice.
Findings
The paper identifies seven issues for management, seven issues for research and three enduring dilemmas.
Originality/value
The paper highlights a number of areas where developments from academic and practitioner co‐creation have not been widely adopted in practice.
Keywords
Citation
Bourne, M. (2008), "Performance measurement: learning from the past and projecting the future", Measuring Business Excellence, Vol. 12 No. 4, pp. 67-72. https://doi.org/10.1108/13683040810919971
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited