Performance measurement: learning from the past and projecting the future

Abstract

Purpose

This paper aims to review the developments in performance measurement over the last 20 years, reflecting on the past and projecting into the future.

Design/methodology/approach

The author presents a personal reflection on research and practice.

Findings

The paper identifies seven issues for management, seven issues for research and three enduring dilemmas.

Originality/value

The paper highlights a number of areas where developments from academic and practitioner co‐creation have not been widely adopted in practice.

Citation

Bourne, M. (2008), "Performance measurement: learning from the past and projecting the future", Measuring Business Excellence, Vol. 12 No. 4, pp. 67-72. https://doi.org/10.1108/13683040810919971