In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective

Abstract

Purpose

The paper aims to explore the implementation of performance‐oriented civil service reforms (CSRs) in Kenya, noting hurdles and opportunities for improvement and to suggest a robust model to imbed a performance‐oriented reforms culture.

Design/methodology/approach

The article is informed by a review of the literature on civil service reforms and applications of performance measurements in civil service reforms in Africa in general and specifically in Kenya. Current performance‐oriented reforms/practices and challenges are documented, obstacles/gaps to effective implementation identified, opportunities for improvement isolated and a robust model to inculcate a performance‐oriented culture suggested for application.

Findings

While noticeable progress has been made in implementation of CSRs in Kenya, there evidently remain obstacles in the implementation of performance‐oriented civil service reforms. Civil service reforms ought to revolve around performance measurements; rewarding good performance and realigning resources to support desired changes, while simultaneously stimulating competition amongst public entities so as to support superior public service delivery.

Originality/value

The paper provides a succinct account of the state of civil service reforms in Kenya and particularly the drive towards performance‐oriented reforms. It suggests a holistic approach to engraining a performance‐oriented culture.

Citation

Marwa, S.M. and Zairi, M. (2009), "In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective", Measuring Business Excellence, Vol. 13 No. 2, pp. 34-43. https://doi.org/10.1108/13683040910961199