The interplay between quality improvement principles and the employee communication process

Abstract

The employee communication (EC) process plays a potentially important role in any quality improvement principles (QIP) programme. Addresses the need to apply QIP to the EC process itself, and underscores the role of EC in QIP. Quality measurement is required by most QIP programmes: and is a special challenge for the EC process. Suggests new approaches to this problem.

Citation

Troutt, Ponce de Leo, J.A. and Bateman, D.N. (1995), "The interplay between quality improvement principles and the employee communication process", Benchmarking for Quality Management & Technology, Vol. 2 No. 4, pp. 51-60. https://doi.org/10.1108/14635779510102856