The development of a best practice business process improvement methodology

Abstract

This paper examines the effectiveness of various business process improvement and benchmarking methodologies described in the literature and reported by survey respondents. As a result of this “benchmarking study” a new and potentially improved business process improvement methodology is developed.

Citation

Povey, B. (1998), "The development of a best practice business process improvement methodology", Benchmarking for Quality Management & Technology, Vol. 5 No. 1, pp. 27-44. https://doi.org/10.1108/14635779810206795