Measuring impact and outcome of libraries
Roswitha Poll
(Roswitha Poll is Director of Libraries and State Librarian at University and Regional Library Mu¨nster, Mu¨nster, Germany.)
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Abstract
The paper examines ways of assessing an economic value of library services, the social value imputed by users and non‐users of libraries, and the outcome on information literacy, information retrieval, and academic and professional success.
Keywords
Citation
Poll, R. (2003), "Measuring impact and outcome of libraries", Performance Measurement and Metrics, Vol. 4 No. 1, pp. 5-12. https://doi.org/10.1108/14678040310471202
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited