Outcomes‐based measurement of public access computing in public libraries: A comparative analysis of studies in Latvia and Lithuania

Abstract

Purpose

This paper seeks to present a methodology for measuring the outcomes of public access computing as well as presenting and comparing the main results of baseline studies conducted in Lithuania and Latvia.

Design/methodology/approach

Both baseline studies use a combination of quantitative and qualitative methods and both include multi‐perspective, longitudinal design and nation‐wide samples.

Findings

The benefits that users can gain from using PAC in public libraries include access to ICT, technology training and assistance, expanded employment opportunities, conducting commercial transactions, access to and assistance with local, state and federal government electronic services, and support for learning, communication and personal identity.

Research limitations/implications

Since these are two baseline‐studies, they do not yet offer scope for comparisons over time, although these will be addressed in both countries. The main problem of impact‐focused research is that it is very tightly linked to influences on individuals, so it is difficult to trace changes and improvements back to the library. The paper shows methods that are currently being tested and used.

Originality/value

The paper reports on the baseline stage of systematic impact assessment programmes being conducted in Latvia and Lithuania as part of their public access computing in public libraries development work, supported by their respective governments and part‐funded by the Bill and Melinda Gates Foundation.

Citation

Pabērza, K. and Rutkauskiene, U. (2010), "Outcomes‐based measurement of public access computing in public libraries: A comparative analysis of studies in Latvia and Lithuania", Performance Measurement and Metrics, Vol. 11 No. 1, pp. 75-82. https://doi.org/10.1108/14678041011026883