Implementing the Balanced Scorecard at Lloyds TSB
Adrian Ward
(Freelance consultant specializing in leadership, organizational development and performance management)
869
Abstract
Too often, performance management is seen as an HR process that does little for the development of individuals or the organization. Adrian Ward describes how Lloyds TSB revolutionized its approach by linking the objectives of its 80,000 employees to an overarching Balanced Scorecard.
Keywords
Citation
Ward, A. (2005), "Implementing the Balanced Scorecard at Lloyds TSB", Strategic HR Review, Vol. 4 No. 3, pp. 16-19. https://doi.org/10.1108/14754390580000604
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited