How coaching drives high performance at Portman: Instilling a culture of high performance from the top down

Abstract

Portman Building Society created a culture of optimum performance by appointing “Coaching Champions” to encourage employees to excel and improve retention rates. Its HR director, Ann Elliot, explains the reasons behind this move, the various measures that were introduced, and details the beneficial impact they’ve had on the organization.

Citation

Elliot, A. (2006), "How coaching drives high performance at Portman: Instilling a culture of high performance from the top down", Strategic HR Review, Vol. 5 No. 4, pp. 20-23. https://doi.org/10.1108/14754390680000892