The UK public sector Ombudsmen – 20 years of exposing poor practice in integrated care

Abstract

Purpose

The purpose of this paper is to assess the practical implications for integrated care of the UK public sector Ombudsmen's maladministration findings over recent years.

Design/methodology/approach

This is a review of reported UK public sector Ombudsmen decisions.

Findings

Through their published findings of maladministration, the UK public sector Ombudsmen have made an important contribution to the promotion of good practice in integrated care.

Originality/value

This paper identifies themes relevant to integrated care within Ombudsmen decisions in recent years.

Citation

Mitchell, E. (2012), "The UK public sector Ombudsmen – 20 years of exposing poor practice in integrated care", Journal of Integrated Care, Vol. 20 No. 2, pp. 94-100. https://doi.org/10.1108/14769011211220508