Ignored or just forgotten?

Abstract

Purpose

This commentary aims to explore the frequent omission of service users and their critiques from the modern history of health and social care integration.

Design/methodology/approach

The article is based on evidence, particularly the evidence emerging from service users' “experiential knowledge”.

Findings

The frequent contradiction that while user involvement has become an article of policy and practice, it is frequently ignored or overlooked.

Research limitations/implications

The findings have major implications for research and evaluation.

Practical implications

It is possible to reduce bias by including service user perspectives.

Social implications

The article denotes recognition of service user rights and the contribution they can make to research and policy and practice development.

Originality/value

The article is a reminder of the importance of including service user viewpoints in modern public policy.

Citation

Beresford, P. (2012), "Ignored or just forgotten?", Journal of Integrated Care, Vol. 20 No. 4, pp. 202-204. https://doi.org/10.1108/14769011211255302