Client Feedback: Does it Lead to Improved Services? Part 2: An Evaluation of the Effectiveness of Annual Client Feedback Surveys

Abstract

Having Developed a valid and reliable client feedback survey tool, described in Part 1 of this paper (MCC, 6.1), Silver Chain went on to implement an association‐wide annual survey and then to evaluate the survey's effectiveness. This paper reports on the outcome of this evaluation.

Citation

Lewin, G. (1998), "Client Feedback: Does it Lead to Improved Services? Part 2: An Evaluation of the Effectiveness of Annual Client Feedback Surveys", Journal of Integrated Care, Vol. 6 No. 2, pp. 65-72. https://doi.org/10.1108/14769018199800013