360 aggregate reporting advances human asset management: Making genuine use of feedback data

Abstract

A multi‐hospital health system was facing urgent new demands related to staff development, driven by internal and external factors. To improve the standard of care, and to counter increasing public criticism, its leaders wanted to offer more effective skill development opportunities for employees. At the same time, they needed to respond to governing bodies which had begun to demand more data about the levels of staff competency.

Citation

Hallam, D. (2004), "360 aggregate reporting advances human asset management: Making genuine use of feedback data", Development and Learning in Organizations, Vol. 18 No. 3, pp. 16-19. https://doi.org/10.1108/14777280410527366