Alcatel‐Lucent University: Customer and employee learning at Alcatel‐Lucent University

Abstract

Purpose

To explain the effectiveness, and otherwise promote, Alcatel‐Lucent University as a training institution for partners, clients, and employees.

Design/methodology/approach

Review of the organization and supporting reviews/awards.

Findings

Alcatel‐Lucent University is a highly successful, internationally spread organization that mixes a global with a regional approach to learning and training.

Social implications

It will help corporations to recognize the importance of acknowledging, learning, and utilizing the strengths of local/regional cultures and best business practices within a global organization.

Originality/value

Not a great deal of new evidence, its value is primarily promotional and informative of Alcatel‐Lucent University, its operations, and its success.

Citation

(2010), "Alcatel‐Lucent University: Customer and employee learning at Alcatel‐Lucent University", Development and Learning in Organizations, Vol. 24 No. 2, pp. 31-32. https://doi.org/10.1108/14777281011019515