A Study of ISO9000 Implementation and Quality Management Practices in Hong Kong Construction Industry

Abstract

Many studies reported that some organizations experience benefits of quality as well as the productivity due to the implementation of ISO9000. However, there are significant differences across countries, industries and organizations. This paper examines the current quality management practices in the Hong Kong construction industry under the ISO 9000 environment by a postal survey. It focuses on the success factors of ISO9000 implementation in the industry. The findings support the views othat changes in the organization are needed to realize the benefits brought by ISO9000.

Citation

Choi, T.W. and Chin, K.S. (2001), "A Study of ISO9000 Implementation and Quality Management Practices in Hong Kong Construction Industry", Asian Journal on Quality, Vol. 2 No. 2, pp. 1-23. https://doi.org/10.1108/15982688200100012