Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

Abstract

An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.

Citation

Sastry, M.K.S. (2006), "Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System", Asian Journal on Quality, Vol. 7 No. 3, pp. 70-81. https://doi.org/10.1108/15982688200600028