Towards e‐government transformation: conceptualising “citizen engagement”: A research note

Abstract

Purpose

To make observations of the need for a radical change in the way that public services are delivered, based upon compelling UK evidence.

Design/methodology/approach

The “research note” draws on the normative literature and current practice to identify contemporary ideas for e‐government citizen engagement initiatives.

Findings

E‐government within the next few years will transform both the way in which public services are delivered and the fundamental relationship between government, the community and citizens.

Research limitations/implications

The evidence from the outline research requires significant empirical data to determine the nature of local government perceptions of the approach.

Practical implications

One key area is that of engaging citizens to enable them to articulate their views to influence the development of e‐government systems and to gauge their perception of the usefulness of e‐government implementations.

Originality/value

The paper proposes the type of practitioner action and academic research activity needed to capture citizen perspectives to develop concepts that will improve the delivery and deployment of e‐government through citizen engagement.

Citation

Jones, S., Hackney, R. and Irani, Z. (2007), "Towards e‐government transformation: conceptualising “citizen engagement”: A research note", Transforming Government: People, Process and Policy, Vol. 1 No. 2, pp. 145-152. https://doi.org/10.1108/17506160710751977