The framework for sustainable eDemocracy development
Transforming Government: People, Process and Policy
ISSN: 1750-6166
Article publication date: 20 March 2009
Abstract
Purpose
The aim of this paper is to create the framework for sustainable eDemocracy development which is used as a guideline for building tools for supporting democracy system. To consolidate this framework, the quality model of eDemocracy system is constructed in order to support the efficient and effective eDemocracy.
Design/methodology/approach
This work begins with collecting and analyzing the existing approaches of eDemocracy development, especially the governance development standard called COBIT 4.1. Next, the principles of democracy based on United Nations Information Services and the Bureau of International Information Programs: IIP of the US Department of State's are studied. To support such principle, the intrinsic eDemocracy applications are explored. In addition, the quality model of an eDemocracy system is built by integrating the concepts of technology acceptance model (TAM) and the eGovernment web quality assessment model (eGovernment WebQAM).
Findings
The 4 + 1 main constructs of eDemocracy development framework is introduced. They are stakeholder and policy, information and communication technology, development methodology containing process management and project management, environment, and eDemocracy components. Such a framework is claimed to support sustainable development. Furthermore, the five basic eDemocracy applications which support democratic principles are illustrated. They are eInformation, eService, eVoting, eComplaint, and eForum. The quality aspects, i.e. knowledge quality, process quality, communication quality and TAM are embedded to consolidate the authors framework.
Research limitations/implications
Most existing approaches of eDemocracy development emphasize different eDemocracy development aspect depending on their interests and constraints. No approaches support all issues related in the fundamental aspects of eDemocracy development. Therefore, a sustainable framework is then created. Additional key aspect that has been embedded to this work is the eDemocracy qualities introduce in order to achieve citizens' acceptance in eDemocracy development.
Originality/value
This paper presents the framework for sustainable eDemocracy development to support the desirable and workable eDemocracy system. The information system quality and TAM are embedded into the authors framework for building better eDemocracy that meets the citizens' needs and information technology standard.
Keywords
Citation
Funilkul, S. and Chutimaskul, W. (2009), "The framework for sustainable eDemocracy development", Transforming Government: People, Process and Policy, Vol. 3 No. 1, pp. 16-31. https://doi.org/10.1108/17506160910940713
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited