Have human resource information systems evolved into internal e‐commerce?
Abstract
Purpose
The purpose of this paper is to discuss the impact of technology on the human resources (HR) function in organizations, in general, and in hospitality firms, in particular.
Design/methodology/approach
The issue is presented through an extensive literature review, in addition to practical examples and demonstrations from the hospitality industry.
Findings
The literature clearly points to a substantial incorporation of technology in HR operations, to the extent that human resource information systems (HRIS) are perceived today as internal e‐commerce. This transition offers significant potential but also raises challenges and concerns. In addition, certain constraints often prevent HRIS from being utilized to their full potential, and therefore need to be addressed at the managerial level.
Practical implications
The review particularly raises the importance of managerial commitment to the successful performance of HRIS in organizations. In addition, suggestions for overcoming the barriers of the effective implementation of HRIS across HR functions are detailed throughout the paper.
Originality/value
The paper presents an important contemporary issue that has received very little attention in the hospitality and tourism literature. By providing a state‐of‐the‐art review on the potential contribution of HRIS to the industry, and elaborating on critical issues related to the topic, the paper can be of value for both HR educators and practitioners.
Keywords
Citation
Shani, A. and Tesone, D.V. (2010), "Have human resource information systems evolved into internal e‐commerce?", Worldwide Hospitality and Tourism Themes, Vol. 2 No. 1, pp. 30-48. https://doi.org/10.1108/17554211011012586
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited