Learning at work: practical steps to maximize the individual and organizational benefits

Abstract

Purpose

This paper seeks to explore how organizations can use workplace learning to cope with and respond to change, create and sustain an active learning culture and monitor and evaluate their investment in organizational learning.

Design/methodology/approach

The paper uses a series of questions and summaries from selected articles to review workplace learning and its role in developing professionalism, skills and competency and the main implications for training.

Findings

The paper concludes that a carefully crafted strategy for workplace learning will yield significant individual and organizational benefits.

Practical implications

The paper draws on a decade of experience in designing and implementing workplace learning initiatives used by large organizations in hospitality, tourism and other service industries.

Originality/value

The paper provides a checklist that can be used to evaluate the effectiveness of organizational learning.

Citation

Teare, R. (2011), "Learning at work: practical steps to maximize the individual and organizational benefits", Worldwide Hospitality and Tourism Themes, Vol. 3 No. 1, pp. 14-29. https://doi.org/10.1108/17554211111104916