A system structural model for TQM impplmentation
Abstract
This paper discusses the reasons of failure of TQM Implementation in Indian Public Sector Undertaking. Based on the weaknesses observed in the existing systems and practices of implementation, a system structural model of TQM Implementation is proposed. Based on the experiential learning through interaction with the public sector undertaking, the model is a proposition to build Total Quality Management as a core competence. A case study is presented where the authors have been involved in advising a public sector undertaking relating to TQM implementation. Some of the significant learning points have been highlighted for enriching professional practice.
Keywords
Citation
Mohanty, R.P. and Lakhe, R.R. (2005), "A system structural model for TQM impplmentation", Journal of Advances in Management Research, Vol. 2 No. 2, pp. 24-36. https://doi.org/10.1108/97279810580000376
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited