Organizational Trust Management in Industry 4.0 in a VUCA World: A Comprehensive Review and Future Research Directions

Abstract

The issue of trust in Industry 4.0 is extremely important from an organization’s perspective. The dynamic development of 4.0 technologies implies wide-ranging changes, which, in order to be implemented effectively, require cooperation based on trust. The purpose of this literature analysis is to identify key research areas regarding trust in Industry 4.0 and to identify further research directions.

Based on a comprehensive literature analysis, the most prominent areas of research on trust issues in Industry 4.0 will be presented (k=36). This chapter will also identify and discuss directions for further research.

The results of the analysis enable to illustrate the trends of science development in the area of Industry 4.0, as well as to identify key issues related to trust. Moreover, the research problems for further studies on the analyzed issue will also be indicated.

The research presented here identifies key Industry 4.0 technologies that are based on trust.

The review provides a valuable resource for practitioners regarding the critical aspects of implementing Industry 4.0 with respect to trust.

This is the first comprehensive literature review diagnosing research areas, technologies, and directions for future research on trust in Industry 4.0.

Citation

Bulińska-Stangrecka, H., Bagieńska, A. and Iddagoda, A. (2022), "Organizational Trust Management in Industry 4.0 in a VUCA World: A Comprehensive Review and Future Research Directions", Akkaya, B., Guah, M.W., Jermsittiparsert, K., Bulinska-Stangrecka, H. and Kaya, Y. (Ed.) Agile Management and VUCA-RR: Opportunities and Threats in Industry 4.0 towards Society 5.0, Emerald Publishing Limited, Leeds, pp. 73-98. https://doi.org/10.1108/978-1-80262-325-320220006