Zimbabwe’s COVID-19 Response: Insights for Post-Pandemic Responsible Management and Reinvigorating Public Trust

Abstract

One of the critical challenges confronting the Government of Zimbabwe in disaster management is the dearth of public trust. Public trust is an indispensable governance component as it promotes public participation and support. It is even more important in times of crises where cooperative, collaborative and comprehensive approaches are required. The Coronavirus disease (COVID-19), first identified in December 2019 in Wuhan, China, and declared a public health emergency of international concern by the World Health Organization (WHO) on 30 January 2020, is a classic example of a wicked problem that requires public trust in containing it. In Zimbabwe, the government declared the pandemic a national disaster on 17 March 2020; thereafter, it adopted and administered different policy instruments ranging from sermons to sticks to contain the pandemic. Using desktop and secondary data, this chapter argues that the lack of public trust significantly hampered the Government of Zimbabwe's response to the pandemic. Rather than building back the lost public trust, factors such as lack of transparency and accountability, incapacitation, unethical conduct, a heavy-handed approach and lack of meaningful government support further broke the already fragile social contract and public trust. The chapter recommends the need for the strengthening of transparency, accountability, public engagement and effective communication as important strategies for rebuilding public trust.

Citation

Nyikadzino, T. and Mataire, N. (2022), "Zimbabwe’s COVID-19 Response: Insights for Post-Pandemic Responsible Management and Reinvigorating Public Trust", Ogunyemi, K. and Onaga, A.I. (Ed.) Responsible Management of Shifts in Work Modes – Values for a Post Pandemic Future, Volume 1, Emerald Publishing Limited, Leeds, pp. 27-41. https://doi.org/10.1108/978-1-80262-719-020221003