MANAGING PERFECT DISTANCE SERVICES TO MEET THE DISTANCE STUDENTS COMPLAINS

Abstract

One of most important aspects to be considered in carrying out the distance education is how the students' services can be well managed. The technique is the better the services are given to the students the more students are interested in taking part in the distance learning system. We can't avoid the fact that the implementation of distance education would not be free from students' complains. As the institutions managed all administration and academic services through distance system it needs perfect distance services to make the students feel satisfied. In managing these services there are some aspects to be considered. The form of services can be varied according to which one is the most efficient in overcoming problem from the students. The various complain come from the students can be grouped into administration and academic complains. The most principal thing to implement the perfect services is giving quick and final services. Even it is possible to have one stop services.

Citation

Suratinah and Antoro, S.D. (2009), "MANAGING PERFECT DISTANCE SERVICES TO MEET THE DISTANCE STUDENTS COMPLAINS", Asian Association of Open Universities Journal, Vol. 4 No. 2, pp. 77-85. https://doi.org/10.1108/AAOUJ-04-02-2009-B002