Why do online reviewers seek anonymity? Empirical evidence on the effects of prior anonymous reviews and focal reviews

Abstract

Purpose

Online reviewers' identity information is an essential cue by which consumers judge reviews on ecommerce platforms. However, few studies have explored how prior anonymous reviews and focal reviews affect reviewers' preference for anonymity. The purpose of this paper is to investigate why reviewers seek anonymity in terms of prior anonymous reviews and focal reviews.

Design/methodology/approach

Based on restaurant reviews collected from meituan.com, one of the largest group-buying ecommerce platforms in China, this study employed logistic regression to examine how prior anonymous reviews and focal reviews are associated with reviewers' preference for anonymity.

Findings

Results show that the volume and sequence of prior anonymous review are positively associated with the likelihood of reviewers' preference for anonymity, whereas focal review valence is negatively correlated with this preference. Focal review length is positively correlated with reviewers' preference for anonymity but negatively moderates the roles of review valence and prior anonymous reviews on this preference.

Originality/value

This study expands the information disclosure literature by exploring determinants of user identity disclosure from a reviewer perspective. This research also offers a methodological contribution by employing a more accurate measure to calculate reviewers' preference for anonymity, enhancing the empirical results. Lastly, this work supplements the online review literature on how prior anonymous reviews and focal reviews are associated with reviewers' identity disclosure.

Citation

Zhang, Z., Zhang, Z. and Zhang, Z. (2024), "Why do online reviewers seek anonymity? Empirical evidence on the effects of prior anonymous reviews and focal reviews", Aslib Journal of Information Management, Vol. 76 No. 3, pp. 498-521. https://doi.org/10.1108/AJIM-08-2022-0369