Exploring the question: who is a librarian?

Abstract

Purpose

The purpose of this article is to explore the reason behind the conflictual relationship between degreed librarians and non-degreed professionals in the library organization.

Design/methodology/approach

This article takes the form of an opinion piece.

Findings

The conflicts can be resolved using open communication and collaboration among colleagues.

Originality/value

Resolving conflicts in the working relationship between degreed librarians and non-degreed professionals eliminates hostilities and jealousies and allows the library organization to serve the library customer with a far more united approach to customer service.

Citation

H. Kieserman, R. (2014), "Exploring the question: who is a librarian?", The Bottom Line, Vol. 27 No. 1, pp. 26-28. https://doi.org/10.1108/BL-02-2014-0007