Moving beyond IQ: Improving cultural and emotional understanding of diversity in the workplace

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds his/her own impartial comments and places the articles in context.

Findings

Focusing on the large amount of literature around emotional intelligence and cultural intelligence, the authors find a wide number of benefits for individuals and teams from increased capabilities in these areas.

Practical implications

This paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2019), "Moving beyond IQ: Improving cultural and emotional understanding of diversity in the workplace", Development and Learning in Organizations, Vol. 33 No. 5, pp. 27-29. https://doi.org/10.1108/DLO-04-2019-0070