Quantifying the impact of ISO 9001 standard on the project and engineering management and success factors; A case of construction industry

Abstract

Purpose

This study evaluates the implementation of ISO 9001 using total quality management on the engineering, procurement and construction phases in the Jordanian construction sector.

Design/methodology/approach

A quantitative design has been employed with a total of 132 project team members selected from 5 construction organizations working in Jordan. A close-ended questionnaire was used to gather data which was later evaluated using descriptive and inferential statistics.

Findings

The results show a significant role in project performance, customer satisfaction, project quality, cost-effectiveness, time effectiveness, shared cooperation and motivation of employees. It emphasizes the role of engineering in achieving the ISO 9001 standard. Quality standards in the construction project were also endorsed by 46.2% of participants, while 33.3% responded neutrally. The time effectiveness aspects of ISO 9001 endorsed by 38.5% participants 33.3% participants disagreed. Majority of the managers (61.5%) agreed that poor planning is a major barrier in the engineering phase (p-value, 0.011), followed by the incomplete design (56.4%) as the prime impeding factors linked to the decline of the quality in the construction sector.

Originality/value

With the integration of the ISO 9001 quality standard, project managers can improve the project quality and make it cost-effective. The successful adaptation of the ISO 9001 certification allows the company to not only market its product/service but also internally audit itself for the possible deficits in its work capacity.

Citation

Khatatbeh, A.A. (2023), "Quantifying the impact of ISO 9001 standard on the project and engineering management and success factors; A case of construction industry", Engineering, Construction and Architectural Management, Vol. 30 No. 6, pp. 2564-2581. https://doi.org/10.1108/ECAM-07-2021-0656