Conversational Control

Abstract

Conversation control is a key managerial skill. A manager must know when to talk and when to listen. Conversational skills are a key to effective performance. Listening is of equal importance, in order to gather information from people in a positive and practical way. (The article includes a Self‐assessment Index aimed at the manager.)

Citation

Margerison, C.J. (1989), "Conversational Control", Management Decision, Vol. 27 No. 3. https://doi.org/10.1108/EUM0000000000039