The Evolution to Service Response Logistics
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 1 September 1992
Abstract
Traces the evolutionary process leading from traditional supply chain logistics. This is accomplished by tracing three foundational concepts – the total cost concept; the systems approach; and the customer service concept – to assess their influence on service response logistics. Anticipates continued interest in this area as organizations seek to structure themselves to be responsive to the changing needs of their individual customers.
Keywords
Citation
Manrodt, K.B. and Davis, F.W. (1992), "The Evolution to Service Response Logistics", International Journal of Physical Distribution & Logistics Management, Vol. 22 No. 9, pp. 3-10. https://doi.org/10.1108/EUM0000000000422
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited