Total Quality Management

Abstract

Quality has to be managed; it does not just happen because people believe it is a good thing. The nature of total quality managment is explained and the importance of interface relationships necessary if the “quality chain” is not to be broken are emphasised.

Citation

Morris, B. (1989), "Total Quality Management", International Journal of Health Care Quality Assurance, Vol. 2 No. 3. https://doi.org/10.1108/EUM0000000001996