Lessons from Companies that Serve the Customer Best
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 April 1989
Abstract
The best serving companies teach many lessons. The first lesson is the attitude or philosophy under which these companies operate. Secondly, the best have a deep concern for people, the people that they serve and their needs and the people they employ and their requirements. Thirdly, these companies focus on differentiating their product by providing high quality. Lastly, the best companies are concerned with the customers′ perceptions. The benefit to the company is higher profits.
Keywords
Citation
Baggot, J.L. and Kleiner, B.H. (1989), "Lessons from Companies that Serve the Customer Best", International Journal of Health Care Quality Assurance, Vol. 2 No. 4. https://doi.org/10.1108/EUM0000000002003
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited