Best Practice in PABX Management and Operation

Abstract

Advanced PABXs combined with voice mail, call logging and the latest public network facilities such as Direct Dial In (DDI) can provide an efficient and cost‐effective telephone service. However, the complex nature of the systems, the wide range of features available and the need to train staff to use them present a number of pitfalls that can result in a lower level of service to clients and customers. Describes how PABXs can be configured to make effective use of the features available, while avoiding the problems which can give organizations a poor telephone image.

Citation

Lane, J.B. (1993), "Best Practice in PABX Management and Operation", Facilities, Vol. 11 No. 11, pp. 8-12. https://doi.org/10.1108/EUM0000000002262